Microsoft KB Archive/172682
Article ID: 172682
Article Last Modified on 6/29/2004
- Microsoft SNA Server 3.0 Service Pack 4
- Microsoft SNA Server 4.0
This article was previously published under Q172682
You cannot connect to SNA Server Online Support from SNA Server Manager. In SNA Server Manager, when you click "Microsoft on the Web" on the Help menu, and then click "SNA Server Online Support," you cannot connect.
The URL for SNA Server Online Support is incorrect in SNA Server Manager. SNA Server Manager attempts to connect to http://microsoft.com/sna/techsupp.htm. This is an incorrect address. The address for SNA Server Online Support has been changed.
To work around this problem:
- Go to the correct URL for SNA Server Online Support: http://microsoft.com/snasupport
Microsoft has confirmed this to be a problem in SNA Server versions 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
With the fix applied, SNA Server Manager points to the correct URL, which is http://microsoft.com/snasupport.
Keywords: kbbug kbfix kbusage KB172682