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Microsoft KB Archive/172464

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Knowledge Base


SMS: PowerPoint Loses Cursor When PCMWIN16 Is Loaded

Article ID: 172464

Article Last Modified on 10/27/2006



APPLIES TO

  • Microsoft Systems Management Server 1.0 Standard Edition
  • Microsoft Systems Management Server 1.1 Standard Edition
  • Microsoft Systems Management Server 1.2 Standard Edition



This article was previously published under Q172464

SYMPTOMS

If Package Command Manager (Pcmwin16.exe) is running and a new or existing PowerPoint presentation is being edited, the mouse cursor may disappear from the PowerPoint window but still show when moved to the taskbar, desktop, or another window. Although the mouse is invisible, it may still work (and reappear when you select something in the PowerPoint window). However, in most cases, you must shut down PowerPoint to get the mouse to reappear.

CAUSE

The Package Command Manager Polling interval interferes with the ShowCursor routines within PowerPoint.

STATUS

Microsoft has confirmed this to be an issue in Systems Management Server versions 1.0, 1.1, and 1.2. This issue was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K



Additional query words: prodsms PPT PP task bar object embedded

Keywords: kbhotfixserver kbqfe kbbug kbfix kbinterop kbpcm KB172464