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Microsoft KB Archive/172316

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Knowledge Base

WD97: WordMail Shortcut Keys Re-Assigned with Templates

Article ID: 172316

Article Last Modified on 1/20/2007


  • Microsoft Word 97 Standard Edition
  • Microsoft Outlook 97 Standard Edition

This article was previously published under Q172316


Microsoft Word ships with templates designed for exclusive use with WordMail. Each WordMail template contains shortcut-key assignments that have been re-assigned to perform different functions from their comparative default behavior in Word.

The following is a list of shortcut-key assignments that are re-assigned to work with your e-mail editor and their comparative assignments in Word 97.

The default action for the shortcut key within Word is listed under the "Word Template," column as a comparison to the action that occurs in Microsoft Outlook 97 using WordMail with one of the provided WordMail templates.

                  WordMail Template,  WordMail Template   Word Template,
                  (,        Assigned            (,

 Shortcut Keys    Actions             Commands            Default Actions
 -------------    -----------------   -----------------   ---------------
 CTRL+D           Delete Message      MailMessageDelete   Font Dialog Box
 CTRL+F           Forward             MailMessageForward  Find \ Replace
 CTRL+SHIFT+U     Task request        ClosePreview        Underline Word
 CTRL+SHIFT+B     Show Address Book   MailSelectNames     Bold Word
 CTRL+SHIFT+F     Find \ Replace      EditFind            Font Toolbar
 CTRL+SHIFT+A     View Appointment    ClosePreview        All Caps
 CTRL+SHIFT+C     View Contact        ClosePreview        Copy Format
 CTRL+SHIFT+M     View Message        ClosePreview        Decrease Indent
 CTRL+SHIFT+Q     Request Meeting     ClosePreview        Symbol Font
 CTRL+SHIFT+N     View Note           MailMessageNext     Normal Style
 CTRL+SHIFT+K     Task                ClosePreview        Small Caps

NOTE: Character and paragraph formatting (Bold, Italic, Underline, Paragraph alignments, and Font sizes) shortcut-key assignments are the same when used in Microsoft Word using the and in Microsoft Outlook when using the supplied templates, such as For example, CTRL+B will make the current selection bold.


When composing an e-mail message using Word as your e-mail editor in Microsoft Outlook and when you use any Word template that is not based on the provided WordMail templates, such as, using the shortcut keys may produce unexpected behavior.

Microsoft Word 97 includes a component called WordMail that allows you to use Microsoft Word as your e-mail editor in Microsoft Outlook 97. When you "Enable Word as e-mail editor" in Outlook, it will look for templates in the default folder, \Program Files\Microsoft Office\Office. Microsoft Outlook will use is as the default template.

The Microsoft Word templates that are designed to be used with Microsoft Outlook are as follows:

For additional information about the templates supplied with Word 97, please see the following article in the Microsoft Knowledge Base:

161508 Location of Template and Wizard Files


For more information about shortcut-key assignments for Word or Outlook, click the Office Assistant in Outlook or Word, type shortcut keys, and click "Search."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Outlook or Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Keywords: kbhowto kbtemplate KB172316