Microsoft KB Archive/172243

Microsoft Knowledge Base

Error Message: The Member ID or Password Is Not Valid

Last reviewed: August 11, 1997
Article ID: Q172243

The information in this article applies to:

• The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS

When you attempt to sign in to MSN, The Microsoft Network, you may receive the following error message:

   The Member ID or Password is not valid.

CAUSE

The MSN authentication process cannot resolve a Member ID of greater than 40 characters.

RESOLUTION

To resolve this issue, create a new MSN Member ID with no more than 40 characters. Because your Member ID provides the only means of identifying your account, you must create a new MSN account to obtain a new Member ID. To do so, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type "signup.exe" (without the quotation marks), and then click OK.
3. Follow the instructions on the screen.

After you verify that your new MSN account is working properly, contact MSN Customer Service to cancel your old account.

Additional query words: 1.20 1.30 2.00 Keywords : msnaccount msnsignup kberrmsg Version : WINDOWS:1.2,1.3,2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: August 11, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.