Microsoft KB Archive/172106

Microsoft Knowledge Base

"Error 604" When Attempting to Connect to MSN

Last reviewed: October 7, 1997
Article ID: Q172106

The information in this article applies to:

• The Microsoft Network version 2.5

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, you may receive the following error message:

   Error 604

CAUSE

The MSN Dial-Up Networking connectoids may be damaged.

RESOLUTION

Delete all the MSN connectoids, and then manually configure the MSN connection settings. To do so, follow these steps:

1. Double-click My Computer.
2. Double-click Dial-Up Networking.
3. Right-click an MSN connectoid, and then click Delete. Repeat this step until all MSN connectoids are deleted.
4. Close the Dial-Up Networking window.
5. Right-click the MSN icon on the desktop, and then click Connection Settings.
6. On the Dialing tab, next to the Phone Number box, click Phone Book.
7. Click the appropriate access number for your area, and then click OK.
8. On the Dialing tab, next to the Backup Number box, click Phone Book.
9. Click the appropriate backup access number for your area, click OK, and then click OK again.

Additional query words: 2.50 Keywords : msnconnect kbenv Version : WINDOWS:2.5 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 7, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.