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Microsoft KB Archive/172011

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Knowledge Base

PPT97: Upgrading to Service Release 1 Resets Toolbars and Menus

Article ID: 172011

Article Last Modified on 10/17/2001


  • Microsoft PowerPoint 97 Service Pack 1

This article was previously published under Q172011


When you upgrade a PowerPoint 97 installation to PowerPoint 97 Service Release 1 (SR-1), the PowerPoint toolbars and menus are reset to their default configurations. Any changes you made to the layout of the toolbars and rulers are lost.

The Word 97 and Excel 97 menus and toolbars do not reset when you upgrade to Service Release 1.


This behavior occurs due to changes in the copy of the Powerpnt.exe file that ships with PowerPoint 97 SR-1. More specifically, the format of the PCB file, which stores the toolbar and ruler configurations, is different in PowerPoint 97 SR-1 than in PowerPoint 97.


There is currently no workaround for this behavior.


Microsoft has confirmed this to be a problem in the versions of Microsoft PowerPoint listed at the beginning of this article. We are researching this problem and will post new information here as it becomes available.

Additional query words: ppt97sr1 8.0 8.00 powerpnt command bar commandbar customize customise customization add remove duplicate

Keywords: kbsetup kbprb KB172011