Article ID: 171975
Article Last Modified on 7/25/2001
APPLIES TO
- Microsoft Bookshelf 98 for Macintosh
This article was previously published under Q171975
SYMPTOMS
When you attempt to view an article in Bookshelf 98, you may notice a long pause as the CD-ROM drive makes strange noises, and you may receive one of the following error messages:
CAUSE
This behavior can occur if your CD-ROM drive has problems reading the Bookshelf CD-ROM.
RESOLUTION
To resolve this issue, make sure your CD-ROM drive is able to access all of the files on the Bookshelf CD-ROM. To do this, follow these steps:
- Examine the silver side of the Bookshelf CD. If you see any noticeable scratches, the compact disc may be damaged.
If you think you have a damaged compact disc, you can exchange it. If your local retailer will not exchange the damaged CD-ROM, contact Microsoft Sales at 800-360-7561 to obtain a replacement CD-ROM. You can also order it online at: If the new CD-ROM also has the same problem, your CD-ROM drive may not be able to access all of the files on the Bookshelf CD-ROM. - Clean the Bookshelf CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward; do not use a circular motion.
- Verify that other CD-ROM programs function properly on your computer.
Additional query words: macmm multi media multimedia multi-media
Keywords: kberrmsg kbinfo kbhardware kbmm kbfaq KB171975
