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Microsoft KB Archive/171975

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Knowledge Base


Mac Bookshelf 98: Err Msg: Cannot Open Articles or Books File

Article ID: 171975

Article Last Modified on 7/25/2001



APPLIES TO

  • Microsoft Bookshelf 98 for Macintosh



This article was previously published under Q171975

SYMPTOMS

When you attempt to view an article in Bookshelf 98, you may notice a long pause as the CD-ROM drive makes strange noises, and you may receive one of the following error messages:

  • Cannot open articles file.

    Cannot open books file.


CAUSE

This behavior can occur if your CD-ROM drive has problems reading the Bookshelf CD-ROM.

RESOLUTION

To resolve this issue, make sure your CD-ROM drive is able to access all of the files on the Bookshelf CD-ROM. To do this, follow these steps:

  1. Examine the silver side of the Bookshelf CD. If you see any noticeable scratches, the compact disc may be damaged.

    If you think you have a damaged compact disc, you can exchange it. If your local retailer will not exchange the damaged CD-ROM, contact Microsoft Sales at 800-360-7561 to obtain a replacement CD-ROM. You can also order it online at: If the new CD-ROM also has the same problem, your CD-ROM drive may not be able to access all of the files on the Bookshelf CD-ROM.
  2. Clean the Bookshelf CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward; do not use a circular motion.
  3. Verify that other CD-ROM programs function properly on your computer.



Additional query words: macmm multi media multimedia multi-media

Keywords: kberrmsg kbinfo kbhardware kbmm kbfaq KB171975