Microsoft KB Archive/171263
Article ID: 171263
Article Last Modified on 1/20/2007
- Microsoft Word 97 Standard Edition
This article was previously published under Q171263
When you create a new mail message, or open an existing mail message, Word may stop responding or you may receive the following error message:
This problem occurs when you are using Word as your e-mail editor and you have selected Html.dot as the WordMail template.
Use a different template when you are using Word as your e-mail editor.
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
To change the template when you are using Word as your e-mail editor, follow these steps:
- Start Microsoft Outlook.
- On the Tools menu, click Options.
- Click the E-mail tab.
- Click the Template button, and then click to select one of the following templates (or a custom template you have created):
- Click Select, and then click OK.
NOTE: Do not move, delete, or rename the Html.dot template. If you do, Word may not be able to locate the template when you use the HTML features in Word and will return the following error message:
Additional query words: 8.0