Microsoft KB Archive/170935

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Err Msg: IEXPLORE Caused a General Protection Fault

The information in this article applies to:

  • Microsoft Internet Explorer version 3.02a for Windows 3.1


When you close Internet Explorer after connecting to a secure Hyper Text Transfer Protocol (HTTPS) Internet site, you may receive the following error message:

Application Error
IEXPLORE caused a General Protection Fault in module MSHTML16.DLL at 000B:957C.


To resolve this problem, upgrade to Internet Explorer 3.03 for Windows 3.1.

To obtain Internet Explorer 3.03, please visit the following Microsoft Web site:

The following file is available for download from the Microsoft Download Center. Click the file name below to download the file:


For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

and then click How to use the Microsoft Download Center.


Microsoft has confirmed this to be a problem in Microsoft Internet Explorer version 3.02a for Windows 3.1.

Additional query words: 3.02a

Keywords : kberrmsg kbfile msiew31
Version : WINDOWS:3.02a
Platform : WINDOWS
Issue type :
Technology :

Last Reviewed: January 18, 2000
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