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Microsoft KB Archive/170905

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Knowledge Base

Article ID: 170905

Article Last Modified on 1/20/2007


  • Microsoft Word 97 Standard Edition

This article was previously published under Q170905


When you have an envelope added to your document and you then use the Envelope Options dialog box to modify the font attributes of the delivery address, the delivery address may move up near the return address if you cancel the Envelope Options dialog box.


Canceling the Envelope Options dialog box resets the formatting of the delivery address and removes the frame that is used to position the delivery address. With the frame removed, the delivery address becomes positioned near the return address.


To correct this problem, install Microsoft Word 97 for Windows Service Release 1 (SR-1).

To work around this problem, reapply the Envelope Address style to the delivery address and have the delivery address return to the correct position. To do this, follow these steps:

  1. Select the delivery address.
  2. On the Format menu, click Style.
  3. In the List drop-down box, click All Styles.
  4. Click the Envelope Address style.

    NOTE: If you want to change the font of the delivery address, follow these steps:
    1. From the Click the Modify button.
    2. Click the Format button and then click Font.
    3. Change the font.
    4. Click OK twice and click Apply.


Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1


For more information about formatting envelopes, please see the following articles in the Microsoft Knowledge Base:

157892 WD97: Change to Address Font Not Saved from Envelopes Tab

157888 WD97: Word Default Font Changed When Address Font Changed

For more information about formatting envelopes, click the Office Assistant, type "formatting envelopes," click Search, and then click one of the buttons.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: sr1 release1 8.0 8.00 move reposition

Keywords: kbbug kbenvelope kbfix kbusage KB170905