Article ID: 170878
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q170878
SYMPTOMS
In Microsoft Word 97, when you open a Microsoft Word version 2.x, 6.x, or 7.x template that contains menus that were modified by removing menu items, those menu items may reappear.
For example, when you create a template in Word 7.x and remove the Close command from the File menu, and then open that template in Word 97, the Close command reappears on the File menu.
WORKAROUND
To work around this problem, save your template as a Microsoft Word 97 template, and then remove the unwanted menu commands from the template.
For additional information, please see the following article in the Microsoft Knowledge Base:
155800 WD97: How to Customize, Create, and Restore Word Menus/Toolbars
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
For additional information about similar problems with customized templates from earlier versions of Word, please see the following articles in the Microsoft Knowledge Base:
Additional query words: 8.0 convert conv reappear comes back display shows
Keywords: kbbug kbtemplate KB170878
