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Microsoft KB Archive/170735

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Knowledge Base

Article ID: 170735

Article Last Modified on 1/20/2007


  • Microsoft Word 97 Standard Edition
  • Microsoft Outlook 97 Standard Edition

This article was previously published under Q170735


When you quit Word, the program stops responding (hangs). This problem occurs when you quit Word any time after inserting an address from the Outlook Address Book.


This problem occurs because you have WinFax Pro version 8.0 or 8.01 installed on your computer, and you have the WinFax Pro service in your default Windows Messaging Profile.


To prevent Word from hanging, remove the WinFax Pro service from the profile by following these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mail And Fax.
  3. On the Services tab, click the WinFax Pro service.
  4. Click Remove, click Yes, and then click OK.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


The WinFax Pro service in the profile is only used to view the WinFax logs from a folder inside of either Microsoft Outlook or Microsoft Exchange. These logs can be viewed through the normal WinFax Pro interface. They will not affect the functionality of WinFax Pro.

For additional information about inserting Outlook Address Book information, please see the following articles in the Microsoft Knowledge Base:

141874 WD: Some Contact List Fields Not Available to Word

134901 WD: How to Modify the Layout of an Address Book Entry

167770 OL97: Field Differences Between Outlook and Word Mail Merge

171043 OL98: (CW) Microsoft Fax Does Not Process Dialing Properties

Additional query words: 8.0 ol ol97

Keywords: kbbug kbenvelope kbfaq kbinterop KB170735