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Microsoft KB Archive/170212

From BetaArchive Wiki

Article ID: 170212

Article Last Modified on 1/20/2007


  • Microsoft Word 97 Standard Edition

This article was previously published under Q170212


In page layout view, if you show the Document Map, and you then insert and cut a shape object, Word 97 may stop responding.


To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, use any of the following methods.

Method 1

Turn off the Document Map before inserting and cutting the object by clicking Document Map on the View menu.

Method 2

After inserting the object, perform some other action before cutting the object.

Method 3

Instead of inserting and cutting the object in just two steps, follow these steps:

  1. Insert the object and make sure that it is selected.
  2. On the Edit menu, click Copy.
  3. Press DELETE to delete the object.

NOTE: The object can now be pasted just as if the Cut command were used.


Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1


For more information about the Document Map feature, please see the following articles in the Microsoft Knowledge Base:

155950 WD97: Document Map Width Not Retained

157550 WD97: Headings Inside Table Don't Display in Document Map

165253 WD97: Bullets and Numbering Not Aligned in Document Map

For more information about the Document Map feature, click the Office Assistant, type "document map" (without the quotation marks), click Search, and then click one of the topics.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: sr1 release1 8.0 8.00 frozen pane outline

Keywords: kbbug kbfix kbusage KB170212