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Microsoft KB Archive/169939

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Knowledge Base


Article ID: 169939

Article Last Modified on 1/19/2007



APPLIES TO

  • Microsoft Word 97 Standard Edition



This article was previously published under Q169939

SYMPTOMS

When you open a Microsoft Word for Windows 95, Japanese version 7.0 document into Microsoft Word 97 for Windows, English (United States) version, the document may be empty and the file size may be zero kilobytes.

CAUSE

This problem occurs with documents created with the Japanese version of Word 95 on the Japanese version of Windows 95, and the document properties contain certain Japanese characters. The converter for Word 97 does not recognize these characters and will not convert the document.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97, Service Release 1, for Windows.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

159471 How to install the Asian support files to use in Word 97



Additional query words: word97 word8 8.0 fareast WD97 asian asia

Keywords: kbbug kbinterop KB169939