Article ID: 169903
Article Last Modified on 3/16/2005
APPLIES TO
- Microsoft SNA Server 3.0 Service Pack 4
- Microsoft SNA Server 4.0
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q169903
SYMPTOMS
When you run SNA Server 3.0 on Windows NT Server 4.0, an SNA Server Print Service session fails to start and remains in a pending status.
From Sprtint.atf:
Calling EnumFontFamilies for Courier New
Leave, hFont=00000000
Leave, fGood=0
ERROR FontSwitch, rc=0x0
Leave, return_pointer=0x0, rc=1
SNAP-3270 S3PPPCTL FAILED TO START JOB
Enter, id=0x16BFF0
Enter, id=0x16BFF0
Leave, pPrt=0016BFF0
Terminate job 16C004 on printer 16BFF0
CAUSE
The EnumFontFamilies call occasionally returns no fonts when it should return some, causing the print session to fail to start. This problem occurs when SNA Server Print Service uses EnumFontFamilies() instead of EnumFontFamiliesEx() on a Windows NT Server 4.0 computer.
STATUS
Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
With the fix applied, the new version of enumfontfamilies(), called EnumFontFamiliesEx(), is used.
Keywords: kbbug kbfix kbnetwork KB169903
