Microsoft KB Archive/169724

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Article ID: 169724

Article Last Modified on 5/28/2007


  • Microsoft Team Manager 1.0 Standard Edition

This article was previously published under Q169724


When you send a message from Microsoft Team Manager or you launch a Team Manager Attachment in the Lotus Notes Client, you may receive the following error message:

The Messaging Option that was chosen in setup will not work on this machine. You need to either install a mail program that uses MAPI (such as Microsoft Exchange) or re-run setup to change your messaging option.


This problem occurs if the Lotus Notes client 4.1a or greater is not configured correctly to work with Windows messaging. For the Lotus Notes client to be properly configured to work with Microsoft Team Manager, the Windows messaging components must be installed on the computer before you install the Lotus Notes client.

Lotus Notes will make additional changes to the system when it detects that Windows messaging components are installed on the system.


To resolve this problem both the Lotus Notes client and Team Manager must be installed in a specific order. Follow this sequence to remove and reinstall the programs.

  1. Remove the Lotus Notes Client.
  2. Install the updated Windows 95 Messaging components if not already installed.
  3. Install Lotus Notes client.
  4. Re-install Team Manager.

NOTE: this process requires you to remove and re-install Lotus Notes client, have the documentation for Notes available before you begin.

Remove the Lotus Notes Client

  1. Click the Start button, point to Settings and click Control Panel.
  2. Double-click Add/Remove Programs, click Lotus Notes to select it and click Add/Remove.
  3. Click Remove All to remove the Lotus Notes client.

Install the Lotus Notes Client

To install the Lotus Notes client and create a profile for Lotus Notes see the documentation for the Lotus Notes client.

NOTE: for steps for creating a mail profile for Lotus Notes you can also refer to the topic "Using Team Manager with Lotus Notes release 4.1 or later" found in the Readme.wri document located in directory where Team Manager is installed.

Re-install Microsoft Team Manager

  1. Click the Start button, point to Settings and click Control Panel.
  2. Double-click Add/Remove Programs, click either Microsoft Team Manager 97 or Microsoft Team Manager for Team Members to select it and click Add/Remove.
  3. When prompted for what type of install click Reinstall.
  4. In the Team Manager Messaging Options dialog box click Option 1 and click OK.

For more information on installing Microsoft Team Manager, read the Readme.wri file located in the directory that Team Manager is installed in.


The Lotus Notes client is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kb3rdparty kberrmsg kbsetup KB169724