Microsoft KB Archive/169526

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Article ID: 169526

Article Last Modified on 1/19/2007


  • Microsoft Project 2000 Standard Edition
  • Microsoft Word 97 Standard Edition
  • Microsoft Project 4.1a
  • Microsoft Exchange Server 4.0 Standard Edition
  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook 98 Standard Edition

This article was previously published under Q169526


If you perform a Remove All in Microsoft Project Setup, you may receive the following error messages when you try to open a mail message with Microsoft Word set as your e-mail editor:

In Microsoft Outlook

This form requires Word as your e-mail editor, but Word is either busy or cannot be found. The form will be opened in the Outlook editor instead.

In Microsoft Exchange

The command you specified could not be carried out. MAPI Error.


The Microsoft Project Setup program removes some registry entries that are needed for WordMail.


Re-install Microsoft Word 97 for Windows.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

162970 Installing Project 4.x Breaks Office 97 Spell Check

120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: 8.0

Keywords: kbinterop kbprb kbusage KB169526