Microsoft KB Archive/169328

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Article ID: 169328

Article Last Modified on 10/27/2006


  • Microsoft Mail for PC Networks 3.5
  • Microsoft Mail for PC Networks 3.0
  • Microsoft Mail for PC Networks 3.2
  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q169328


When you create a new Microsoft Mail for PC Networks postoffice using the Administrator program, you may get the following error message:

The network name could not be found.


You may have selected the route type as Indirect, and in the Via field you have entered a network name that does not exist. You must define the external postoffice before using it as a hub to the new, indirect postoffice that you are creating.


To resolve this problem:

  1. Press ESC, then while still in the MS Mail Administrator program, select External Admin (letter E), the select Create (letter C).
  2. Type the network name of the hub postoffice.
  3. Type the postoffice name of the hub postoffice.
  4. Specify the route type, which probably will be "Direct" routing. If this hub postoffice is downstream from another hub, make sure that the other hub is defined. If the other hub is not defined, repeat steps 1 through 4 for the other hub before going on to step 5.
  5. Finish defining all the hubs and the new postoffices in the relative order from closest to farthest, starting from this new postoffice.


To exchange mail with newly defined downstream postoffices, you need to map consecutive drive letters, one for every postoffice. Next you need to run the External.exe program against all these drive letters. Please refer to the "Microsoft Mail for PC Networks Administrators Guide" for additional information.

Keywords: kbprb kbtshoot kbusage KB169328