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Microsoft KB Archive/169320

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Knowledge Base


Connect Using The Modem Option Unavailable in Internet Mail

Article ID: 169320

Article Last Modified on 11/1/2006



APPLIES TO

  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition



This article was previously published under Q169320

SYMPTOMS

When you try to configure the Internet Mail information service for Windows Messaging, the Connect Using A Modem option may be unavailable.

CAUSE

This behavior may occur if:

  • Dial-Up Networking is not installed.


  • You have not created a Dial-Up Networking phone book entry.


RESOLUTION

To resolve this issue, follow these steps:

  1. Install Dial-Up Networking. If Dial-Up Networking is already installed, skip to the next step.
  2. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
  3. When you receive the error message "The phonebook is empty," click OK, and then follow the instructions on the screen for creating a new phone book entry.
  4. Restart your computer.



Additional query words: prodnt

Keywords: kbnetwork KB169320