Microsoft KB Archive/169262

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FTP Service Blue Screens When Downloading

PSS ID Number: 169262

Article Last Modified on 10/23/2003

The information in this article applies to:

  • Microsoft Internet Information Server 2.0
  • Microsoft Internet Information Server 3.0

This article was previously published under Q169262


When you try to download a file from the FTP server, the server stops with the following error message:

STOP:0x000000a (0x0000015a, 0x00000001c, 0x00000000, 0x80116bf4
0x80116bf4 has base at 80100000 ntoskrnl.exe


This can be caused by an anti-virus software installed on the server.


  • This is known to happen with Norton Antivirus and McAfee Antivirus.
  • This issue is not restricted to IIS and FTP, but also peer web services and simple downloading from web.


If there is any anti-virus software installed, remove the software and test the download again.

Additional query words: iis

Keywords: kberrmsg kbprb KB169262
Technology: kbiis200 kbiis300 kbiisSearch