Microsoft KB Archive/169261

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Error Message: Please Insert the Disk Labeled...

Last reviewed: July 11, 1997
Article ID: Q169261

     BETA INFORMATION  BETA INFORMATION  BETA INFORMATION  BETA     

     This article discusses a Beta release of a Microsoft 
     product. The information in this article is provided as-is
     and is subject to change without notice. 

     No formal product support is available from Microsoft for 
     this Beta product. For information about obtaining support
     for a Beta release, please see the documentation included 
     with the Beta product files, or check the Web location 
     from which you downloaded the release.

     BETA INFORMATION  BETA INFORMATION  BETA INFORMATION  BETA     

The information in this article applies to:

  • Microsoft Internet Explorer versions 3.01, 4.0 for Windows 95

SYMPTOMS

When you are installing a program by running a self-extracting, self- installing executable file created using Microsoft Internet Express, you may receive the following error message:

   Insert Disk
   Please insert the disk labeled '<program>', and then click OK.

If you click OK, you receive the following error message

   Insert Disk
   The file '<filename>' on <program> could not be found.

   Insert <program> into the drive selected below, and click OK.

   Copy files from:
   <TMP folder>\IXP<nnn>.TMP

where <filename> is the name of the file that cannot be found, <program> is the name of the program you are installing, <TMP folder> is the path to the folder specified by the SET TMP statement in your Autoexec.bat file, and <nnn> is a random number (usually 000).

If you click Details, you receive the following error message

   Error Details
   The following error occurred: 'The path was not found' (error # 3).

   Setup could not finish opening a file on the source disk.

   Source file: '<TMP folder>\IXP<nnn>.TMP\<filename>'
   Destination file: '<path>=<filename>'

where <TMP folder> is the path to the folder specified by the SET TMP statement in your Autoexec.bat file, <nnn> is a random number (usually 000), <filename> is the name of the file that cannot be found, and <path> is the destination path for the program you are installing.

NOTE: This problem is known to occur with the products listed above; however, it may also occur with any other program that is installed using a self-extracting, self-installing executable file created using Microsoft Internet Express.

CAUSE

The TMP environment variable specified in the Autoexec.bat file is pointing to a folder with a long file name.

RESOLUTION

To resolve this problem, follow these steps:

  1. Use any text editor (such as Notepad) to open the Autoexec.bat file.
  2. Set the TMP environment variable to an existing folder that has a valid MS-DOS 8.3-compliant name. The characters that are valid for an 8.3-compliant folder name include any combination of letters (A-Z) and numbers (0-9), plus the following special characters:

          $   
          %   
          '   
          `   
          -   
          @   
          {   
          }   
          ~   
          !   
          #   
          (   
          )   
          &   
          _   
          ^   
    
  3. Save and then close the Autoexec.bat file.
  4. Restart your computer and try to install the program again.

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer 4.0 Platform Preview 1. This problem does not occur with Internet Explorer 4.0 Platform Preview 2. To obtain Internet Explorer 4.0 Platform Preview 2, visit the following Microsoft Web site:

   http://www.microsoft.com/ie/ie40/

Additional query words: 4.00 ie301

Keywords : kbenv kberrmsg kbsetup msiew95
Version : 3.01 4.0
Platform : WINDOWS


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Last reviewed: July 11, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.