Microsoft KB Archive/169183

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XCLN: Unable to Get Published Folder List

Article ID: 169183

Article Last Modified on 8/16/2005


  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Client 5.0

This article was previously published under Q169183


When you attempt to read the contents of a public folder from a Web Browser with anonymous access via the Microsoft Exchange Active Server Components, the following error may occur:

Unable to get published folder list.

This error can occur if anonymous folder access is not configured correctly.


Verify that the following are true.

  1. Verify that the IIS server's WWW service is running and handling ASP requests. This can be done by running some of the sample scripts available with IIS.

NOTE: Anonymous access from the WWW service properties is not required for anonymous access to Microsoft Exchange Public Folders.

  1. From the Microsoft Exchange Administrator program, confirm that the HTTP protocol is enabled and allows for anonymous access to public folders. you can do this by expanding the Site container, configuration container, protocols container, opening the HTTP protocol properties page, and clicking on the General tab.
  2. From the HTTP protocol properties page, select the Folder Shortcuts tab. Verify that the folder(s) for anonymous access are available in the Public Folder Shortcuts listbox.

NOTE: Including only the Public Folder folder tree object will not provide anonymous access to any of the top level Public Folders.

  1. Verify that the folder has access permissions. On the Public Folder Shortcuts tab, click the Client Permissions button. Make sure that the default permissions for the anonymous account are set to a minimum of Reviewer.
  2. Verify that the Public Folder(s) you are trying to open is available from the Microsoft Exchange client (most likely, from a LAN or WAN connection). This should ensure that the public folder is accessible.
  3. If you are still having problems, setup a test folder and add it to the list of folders and assign the appropriate permissions. Remember to exit the Browser and restart it before attempting to access the test public folder.
  4. Make sure that the IUSR_SERVER account (whether PDC, BDC, or Member Server) has log on locally rights on the IIS Server.
  5. Make sure that the IUSR_SERVER account's password in the Windows NT User Manager is the same as in the Internet Service Manager.

NOTE: When accessing the active server components for anonymous access, the user should be presented with the Microsoft Exchange Logon ASP page (Logon.asp).

Keywords: kbprb KB169183