Microsoft KB Archive/169085

FP97: Error Installing FP to Dell Computer using Windows NT 4.0 Last reviewed: January 12, 1998 Article ID: Q169085

The information in this article applies to: Microsoft FrontPage 97 for Windows with Bonus Pack SYMPTOMS When you install Microsoft FrontPage 97 for Windows, you receive the following error: Exception number: c0000005 (access violation) The error occurs when Setup is approximately 96 percent complete, while Setup is attempting to add shortcuts to the Start menu. The error occurs on some Dell computers on which Microsoft Windows NT Workstation, version 4.0, is preinstalled. RESOLUTION Dell Computer Corporation has posted a fix which you can download from their World Wide Web site: www.dell.com/filelib/31be.htm. NOTE: The Dell Computer Corporation Web site address may change without notice. If this occurs, link to the Dell Computer Corporation home page at the following address: http://www.dell.com The third party product discussed here is manufactured by Dell Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. For information about how to contact Dell Computer Corporation, query in the Knowledge Base for one of the following articles: ARTICLE-ID: Q65416 TITLE  : Hardware and Software Third-Party Vendor Contact List, A-K ARTICLE-ID: Q60781 TITLE  : Hardware and Software Third-Party Vendor Contact List, L-P ARTICLE-ID: Q60782 TITLE  : Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: 97 installshield 4.00 Keywords : kbsetup Version : 97 Platform : WINDOWS Hardware : x86 Issue type : kberrmsg THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: January 12, 1998 © 1998 Microsoft Corporation. All rights reserved. Terms of Use.