Microsoft KB Archive/168971

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Article ID: 168971

Article Last Modified on 1/19/2007


  • Microsoft Excel 97 Standard Edition
  • Microsoft Word 97 Standard Edition

This article was previously published under Q168971

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.


If you point to Send To on the File menu, and then click Mail Recipient, you may receive the following error message:

Cannot load the mail service. Check your mail installation.

If you point to Send To on the File menu, and then click Mail Recipient, you may not have the ability to enter text in the Subject box or in the body of the email message.


You may receive this error message if you had the "Lotus VIM Mail Support" setup option selected when you ran the Office Setup program.

NOTE: The "Lotus VIM Mail Support" setup option is a sub-component of the "Office Tools" option.

The Microsoft Office 97 Setup program is incorrectly writing a key to the Windows registry and Microsoft Excel 97 is supposed to ignore this key if it exists.


WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To prevent this error from occurring, remove the following key from the Windows registry:



To send or route workbooks through e-mail, you need one of the following:

  • Microsoft Exchange (or other mail system compatible with the Messaging Application Programming Interface [MAPI]).

  • Lotus cc:Mail (or another mail system compatible with Vendor Independent Messaging [VIM]).


For more information about Mailing Workbooks, click the Office Assistant, type mail, click Search, and then click to view "Distribute workbooks to other people."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

cc: Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: XL97 notes exchange

Keywords: kb3rdparty kberrmsg kbprb KB168971