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Microsoft KB Archive/168944

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Knowledge Base


Epson Stylus Color 800 Does Not Print with Service Pack 3

Article ID: 168944

Article Last Modified on 11/1/2006



APPLIES TO

  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition



This article was previously published under Q168944

SYMPTOMS

After you install printer drivers version 1.01a dated 4/22/97 from Epson's Web site for the Epson Stylus Color 800 printer on a computer with Windows NT 4.0 Service Pack 3 installed, you may experience the following symptoms:

  • When you attempt to print a test page, the following error message is displayed:

    Test page failed to print. Would you like to view the print troubleshooter for assistance? The system does not support the command specified.

  • When you attempt to print, the following error message is displayed:

    Cannot access your printer. Be sure that your printer is connected properly and use Control Panel to verify that the printer is configured properly.


RESOLUTION

Either uninstall Service Pack 3, or install updated printer drivers. For information about updated printer drivers, please contact Epson.



Additional query words: SP3

Keywords: kberrmsg kbprint KB168944