Microsoft KB Archive/168938

Knowledge Base

IntelliPoint Has Detected That Another Microsoft...

Article ID: 168938

Article Last Modified on 7/25/2006

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APPLIES TO

• Microsoft IntelliPoint 2.0

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This article was previously published under Q168938

SYMPTOMS

When you change an IntelliPoint setting using the Mouse tool in Control Panel, you may receive the following error message:

IntelliPoint has detected that another Microsoft hardware application is currently open. For example, Microsoft IntelliType. Close the other Microsoft hardware application and then start IntelliPoint again.

CAUSE

When you enable an IntelliPoint feature and then restart your computer, Point32 is loaded in memory. The behavior described above can occur when the Pointer.exe file is also loaded in memory.

RESOLUTION

To resolve this problem, remove any reference to Pointer.exe from the "load=" or "run=" line in the Win.ini file, and then restart Windows.

MORE INFORMATION

For more information about how to solve problems related to Microsoft Pointing Devices, use the Pointing Devices Troubleshooter located at the following Microsoft Web site:

http://support.microsoft.com/intellimouse

Additional query words: intelli point kbimu

Keywords: kbenv kberrmsg kbfaq kbprb KB168938

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