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Microsoft KB Archive/168843

From BetaArchive Wiki

Article ID: 168843

Article Last Modified on 6/2/1999



APPLIES TO

  • Microsoft Entertainment Pack: The Puzzle Collection



This article was previously published under Q168843

SYMPTOMS

If you attempt to install The Puzzle Collection to a floppy disk instead of the computer's hard disk, the Setup program will stop or appear to hang. The only way to close the program is by using the Close Program window.

NOTE: Depending on which operating environment you are using, the computer will need to be rebooted after you close the program.

RESOLUTION

Use the following information to return you computer to a normal state, and then reinstall The Puzzle Collection.

The Puzzle Collection under Windows 95

If you are running Windows 95 and you attempt to install The Puzzle Collection on a floppy drive, when you click OK the computer appears to hang.

To end Setup, do the following:

  1. Use the CTRL+ALT+DEL key combination to open the Close Program window.
  2. Select The Puzzle Collection Setup, and then click the End Task button.
  3. Once you have completed steps 1 and 2, the computer will stop responding (hang) and you will be required to reboot the computer.

Once the computer has been rebooted and Windows 95 is running again, you will need to re-run Setup for The Puzzle Collection.

NOTE: Do not select a floppy disk drive letter as the installation point.

The Puzzle Collection under Windows NT 4.0

If you are running Windows NT 4.0 and you attempt to install the product on a floppy drive, when you click OK you will receive the following error message:

The destination folder: A: does not exist. Do you want setup to create it?

Nothing happens when you click Ignore or Abort.

To end Setup, do the following:

  1. Use the CTRL+ALT+DEL key combination to open the Windows NT Security window.
  2. On the Task Manager tab, select The Puzzle Collection Setup and close the program.

After you have ended the Setup program, you will need to re-run Setup for The Puzzle Collection.


Additional query words: 1.00 wep w_wep entertainment pac puzzle collection nt hang disk diskette

Keywords: kberrmsg kbenv kbsetup kbprb KB168843