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Microsoft KB Archive/168670

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Knowledge Base


Article ID: 168670

Article Last Modified on 3/12/2007



APPLIES TO

  • Microsoft Exchange Server 4.0 Standard Edition
  • Microsoft Exchange Server 5.0 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition



This article was previously published under Q168670

SYMPTOMS

When you are running the Microsoft Exchange Connector for Lotus cc:Mail, you may find that messages are stuck in MTS-OUT queue of the connector store. As a result, messages destined to cc:Mail do not go through, but messages flow fine from cc:Mail to Exchange Server. In the application log, you receive the following error message:

Event ID: 59 Source: MSExchangeCCMC Category: General Lotus cc:Mail IMPORT from file *.ccm returned result code 1. Program did not complete successfully.

This is a generic error message from the cc:Mail import program. You may notice there are files in the Exchsrvr\Ccmcdata\Submit directory.

CAUSE

This issue occurs because the Exchange service account does not have sufficient permission to access the cc:Mail Post Office database. If the cc:Mail Post Office database is located on a Novell NetWare server and Microsoft Gateway Services for NetWare (GSNW) is not enabled, you must created service account on the NetWare server with the identical account information and password. The service account should also has supervisor equivalent right on the database.

To verify whether the issue is due to permission, you can move the cc:Mail Post Office database to the Windows NT computer where Exchange Server is running.

RESOLUTION

To resolve this problem, grant the appropriate trustee right for Exchange Service Account from NetWare.

For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

164707 Connecting the CCMC to a cc:Mail post office located on a NetWare server


MORE INFORMATION

Inbound mail (from cc:MAIL to Exchange) works fine because Exchange Server only reads files and writes to Windows NT. But for outbound mail (when Exchange Server writes to cc:Mail on netWare), the service account does not have sufficient rights.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Additional query words: XFOR

Keywords: kbprb kbusage KB168670