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Microsoft KB Archive/107091

From BetaArchive Wiki
Knowledge Base


PROFS: Duplicate Messages Delivered to PROFS Users

Article ID: 107091

Article Last Modified on 10/30/2006



APPLIES TO

  • Microsoft Mail Gateway for IBM PROFS and OfficeVision 3.0



This article was previously published under Q107091

SYMPTOMS

PROFS users sometimes find duplicates in their inboxes of mail messages that originate from a Microsoft Mail for PC Networks user and are transferred through Microsoft Mail Gateway to PROFS.

CAUSE

As part of its message processing, the PROFS Gateway creates temporary files that contain a copy of the original mail message and attachments. If the Gateway crashes while PROFS is processing a mail message, PROFS uses a temporary file to re-process the message when operations resume.

If the original message is properly delivered but the Gateway crashes or halts before the temporary files are deleted, PROFS still re-processes and re-delivers the message when operations resume, causing a duplicate.

WORKAROUND

This is a normal Gateway safeguard against lost mail. Delete the duplicate message.


Additional query words: 3.00 3.0

Keywords: KB107091