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Microsoft KB Archive/106219

From BetaArchive Wiki

TIFF Image Prints with a Vertical Line on Some HP LaserJets

ID: Q106219

The information in this article applies to:

  • Microsoft Windows versions 3.1, 3.11
  • Microsoft Windows for Workgroups versions 3.1, 3.11
  • Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a
  • Microsoft PowerPoint for Windows, version 3.0


When you print a scaled TIFF image from Word for Windows to a Hewlett- Packard (HP) LaserJet III or 4 printer, a vertical line may print on the left side of the TIFF image when you are using certain printer drivers. (The line may also appear on the right side, or at a corner.)


This problem occurs when you are using any version of the HPPCL5A.DRV or HPPCL5E.DRV (except 31.1.26) drivers. The following is a list of the affected printers and driver versions:

  • HPPCL5A.DRV - (ships with Windows 3.1 and Word 2.0)

Printers Affected: III, IIID, IIISi, and IIIP
Driver version(s): 31.3.89

  • HPPCL5E.DRV - (available from HP)

Printers affected: 4, 4L, 4M, 4Si, 4SiMX, 4ML, and 4P
Driver versions: 31.1.03, 31.1.08, 31.1.12a, 31.1.18, 31.1.20, and 31.1.25

  • Tektronics Phaser II postscript driver 3.58.(Apple LaserWriter II NT has been used as a workaround.)

The vertical line does not print if you use the HP LaserJet Series III printer driver version 2.1 (HPPCL5MS.DRV) or the LaserJet 4 printer driver version 31.1.26 (HPPCL5E.DRV).


Use one of the workarounds below:

  • If you are using a LaserJet III, obtain its newest printer driver, HPPCL5MS.DRV version 2.1.
  • If you are using a LaserJet 4, obtain its newest printer driver, HPPCL5E.DRV version 31.1.26, which is available from Hewlett-Packard.
  • Scale the graphic to a different size. The vertical line prints only at certain horizontal-vertical size ratios. Slightly increasing or decreasing one of these dimensions may prevent the vertical line from printing.
  • From the Format menu, choose Picture and crop 0.01 inch from the area where the line appears.

This is a problem in the original LaserJet III (HPPCL5A.DRV) driver code. The same code was also used in the LaserJet 4 (HPPCL5E.DRV) driver. The new LaserJet III driver (HPPCL5MS.DRV) does not use any of the old code and therefore the problem does not occur with that driver.


HP has confirmed this to be a problem when you print TIFF or PCX images using the printer drivers listed above. For more information, contact Hewlett-Packard Technical Support or access the HPPER forum on CompuServe.

Additional query words: w4wprint 2.00a 2.00a-CD 2.00b 2.00c macppt winppt wfw wfwg

Keywords :
Version : WINDOWS:2.0,2.0a,2.0a-CD,2.0b,2.0c,3.0,3.1,3.11,6.0,6.0a
Platform : WINDOWS
Issue type :
Technology :

Last Reviewed: December 2, 1999
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