Microsoft KB Archive/106119

WD: ImageWriter Error, "Can't Open Printer..." from MacWord Last reviewed: February 5, 1998 Article ID: Q106119

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The information in this article applies to: Microsoft Word for the Macintosh, versions 4.0, 5.0, 5.1, 6.0 SYMPTOMS When printing to an ImageWriter, the Macintosh gives the error message: "Can't open printer. Use the Chooser command on the Apple menu to select another printer." The error occurs when printing in faster or best quality, but not when printing in draft quality. CAUSE This problem occurs when using FileGuard, by ASD Software, to lock the root of the active startup drive. When printing to an ImageWriter in faster or best mode, Word creates a spool file in the root directory, and if FileGuard locks the root, Word cannot print. When printing in draft mode, the ImageWriter uses internal fonts (fonts built into the ImageWriter), so Word does not need to create a spool file, and the problem does not occur. NOTE: Other programs may behave differently because they may not put the spool file in the root directory. WORKAROUND In FileGuard, set the permissions for the root level of the startup drive to allow files to be written. For assistance, consult the FileGuard manual or contact FileGuard technical support. MORE INFORMATION FileGuard limits access to files, folders, and volumes on the Macintosh. FileGuard is manufactured by ASD Software, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. For additional information, contact ASD Software at: ASD Software, Inc. 4650 Arrow Highway, E-6 Montclair, CA 91763 Phone: (714) 624-9574 The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

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Additional query words: Keywords : macword word6 kb3rdparty kberrmsg kbprint kb3rdparty Version : MACINTOSH:4.0, 5.0, 5.1, 6.0 Platform : MACINTOSH Issue type : kbprb Solution Type : kbworkaround THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 5, 1998
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