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Microsoft KB Archive/106003

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Knowledge Base


Envelope Printing Problems with HP DeskJet 500c

Article ID: 106003

Article Last Modified on 11/1/2006



APPLIES TO

  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1



This article was previously published under Q106003

SYMPTOMS

When an application running under Windows NT targets its output for a #10 envelope (4.125-by-9.5-inch) with the Hewlett-Packard (HP) DeskJet 500c printer driver, the output is restricted to a square region 4.125 inches on each side, located at the top left of the envelope. Output that extends beyond this region is truncated (sometimes leaving partial characters) and does not print.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


Additional query words: prodnt Env Comm10

Keywords: kbprint KB106003