Microsoft KB Archive/104753

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Word 5.1 Installation Hangs on Equation Editor

Last reviewed: July 30, 1997
Article ID: Q104753



The information in this article applies to:

  • Microsoft Word for the Macintosh, version 5.1

SYMPTOMS

When you install the Equation Editor fonts during an Easy Install of Word 5.1 for the Macintosh, the installation may hang (stop responding).

CAUSE

Word 5.1 uses the Apple Installer Script to automate installation. Hanging during installation of the Equation Editor fonts may be due to a conflict between the Installer Script and a corrupt Embedding Preferences file or MT Extra font. Additionally, the Apple Installer Script is not compatible with Virtual Memory.

STATUS

Microsoft has confirmed this to be a problem with Word version 5.1 for the Macintosh. (This problem does not exist in Word 6.0 because Setup for Word 6.0 does not use the Apple Installer Script.)

WORKAROUND

Perform the following steps before you attempt to reinstall Word:

Method 1: a. Drag the Embedding Preferences file to the Trash. This file is

             located in the Preferences Folder (System 7) or in the System
             Folder (System 6).

          b. Drag the MT Extra fonts to the Trash. These fonts are located
             in the System Folder (System 6 or 7) or in the Fonts Folder
             (System 7.1).

          c. Under Control Panels, open the Memory control panel and turn
             Virtual Memory off. Restart the Macintosh for this setting to
             take effect.(In addition, on a Power Macintosh turn off
             Modern Memory Manager).

          d. Remove any Virus Protection software from your System Folder.

          e. Restart the machine with extensions off. On System 7 this is
             done by holding the SHIFT key down while restarting the
             machine.

          f. Allocate more memory to the Installer. To do this, click once
             on the Installer icon in the Install disk, and choose Get Info
             from the File menu. Increase the Preferred Size (Current) to
             1300K. Increase the Minimum Size to 1300K.

Method 2: On a Power Macintosh using System 7.5, do the following:

          a. Run the Installer on the Install Disk.

          b. Choose OK then choose Continue to get to the Easy Install
             screen.

          c. Choose Customize.

          d. Select Complete Installation - No Sys. Resources.

          e. Choose Install.

          f. Continue with the prompts to successfully complete the
             installation.

MORE INFORMATION

For additional information of troubleshooting setup errors, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q112663

TITLE     : Word 5.x Installation Hangs on a Power Macintosh

ARTICLE-ID: Q141055

TITLE     : MacWord 5.x: "An Error Occurred While Installing..."

ARTICLE-ID: Q93086

TITLE     : Installer May Fail on Some Macintosh Quadra Machines



KBCategory: kbsetup buglist5.10

KBSubCategory:
Additional query words: 5.10 word6 lock diskette installer crash
setup fail failed run read reading write writing freeze freezes freezing
macword5 hanging power macword command
Keywords : kbsetup
Version : 5.10


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Last reviewed: July 30, 1997
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