Microsoft KB Archive/104551
WW0863: Fixing System Hangs with MS-DOS Apps & Novell NetWare
Last reviewed: May 1, 1997
3.10 3.11 WINDOWS kbnetwork kbfile kbappnote kb3rdparty The information in this article applies to:
If you run Novell NetWare with Microsoft Windows or Windows for Workgroups, your system may stop responding (hang) when you start an MS-DOS-based application or an MS-DOS command prompt. Microsoft has an Application Note, "System Hangs When Running MS-DOS-Based Applications with Novell NetWare," that provides troubleshooting steps and files that may correct the problem.
You can obtain this Application Note from the following sources:
For complete information, see the "To Obtain This Application Note" section at the end of this article.
THE TEXT OF WW0863
Microsoft(R) Product Support Services Application Note (Text File) WW0863: SYSTEM HANGS WHEN RUNNING MS-DOS-BASED APPLICATIONS WITH NOVELL(R) NETWARE(R)
Revision Date: 1/94 1 Disk Included
The following information applies to Microsoft Windows(TM), version 3.1.
| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY | | ACCOMPANY THIS DOCUMENT (collectively referred to as an Application| | Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER | | EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED | | WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR | | PURPOSE. The user assumes the entire risk as to the accuracy and | | the use of this Application Note. This Application Note may be | | copied and distributed subject to the following conditions: 1) All| | text must be copied without modification and all pages must be | | included; 2) If software is included, all files on the disk(s) | | must be copied without modification (the MS-DOS utility diskcopy is| | appropriate for this purpose); 3) All components of this | | Application Note must be distributed together; and 4) This | | Application Note may not be distributed for profit. | | | | Copyright (C) 1993 Microsoft Corporation. All Rights Reserved | | Microsoft and MS-DOS are registered trademarks and Windows is a | | trademark of Microsoft Corporation. | | CompuServe is a registered trademark of CompuServe, Inc. | | NetWire is a registered servicemark and NetWare and Novell are | | registered trademarks of Novell, Inc. | |--------------------------------------------------------------------|
If you are running Novell NetWare when you start an MS-DOS-based application or an MS-DOS command prompt from Microsoft Windows or Windows for Workgroups, the screen may turn black and leave the cursor flashing in the upper-left corner. If you have configured a program information file (.PIF) so that your MS-DOS-based application starts in a window, the screen is completely black; the flashing cursor does not appear when the system stops responding (hangs).
The following factors can contribute to this problem (in order of probability):
This problem is uncommon and is difficult to reproduce since it is critical interrupt and/or timing dependent and generally occurs only on large networks with high traffic volumes, which generate many interrupts.
To troubleshoot this problem, use the steps below. It is important to follow these steps in order and leave each change in place, even though one particular step alone may not correct the problem. Two or more independent problems may combine to cause the symptoms described above.
TO OBTAIN THIS APPLICATION NOTE
You can find WW0863.EXE (size: 29735 bytes) , a self-extracting file, on the following
For additional information about downloading, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q119591 TITLE : How to Obtain Microsoft Support Files from Online Services
If you are unable to access the source(s) listed above, you can have this Application Note mailed to you by calling Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time at (425) 637-7098. If you are outside the United States, contact the Microsoft subsidiary for your area.
KBCategory: kbnetwork kbfile kbappnote kb3rdparty
Last reviewed: May 1, 1997