Microsoft KB Archive/104276

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PC Win: Err Msg: Mail Failed to Relocate Message File

Article ID: 104276

Article Last Modified on 10/30/2006


  • Microsoft Mail Client 3.0
  • Microsoft Mail Client 3.0
  • Microsoft Mail Client 3.2

This article was previously published under Q104276


With versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, when you try to implement Inbox Shadowing, the following error message may occur:

Unable to begin inbox shadowing

When you try to move the Mail message file (.MMF) locally, the following error message may occur:

Mail failed to relocate message file

NOTE: For more information about Inbox Shadowing, please see the following article in the Microsoft Knowledge Base:

96718 PC Win: Description and Use of Inbox Shadowing


There are two basic causes of these messages:

  • Mail for Windows cannot open, read, or write to the user's ACCESS3.GLB file.
  • The user's data contained in the ACCESS3.GLB file does not match the user name the user is currently logged in as.

As a result, Mail cannot add the messages in the Inbox to the shadowing Add list in the message store.

In addition, a corrupt .MMF can also cause the problem.


For more information, please contact Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific Standard Time, at (206) 635-7022 or (900) 555-2100. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call Microsoft International Customer Service at (206) 936-8661.

Additional query words: 3.00 3.00b 3.20 errmsg database

Keywords: KB104276