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Microsoft KB Archive/104271

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Microsoft Support Network: Standard Support for U.S. & Canada PSS ID Number: Q104271 Article last modified on 10-01-1993 PSS database name: PSS

This is one of several articles that describe the Microsoft Support Network (MSN). To find the other articles about MSN, query on the following word in the Microsoft Knowledge Base:


Microsoft Support Network: Standard Support for United States and Canada (October 1, 1993) ===============================================================

Standard Support is Microsoft’s base level of technical support, designed to provide high-quality, responsive support to help customers become productive with Microsoft’s desktop applications, personal operating systems, and development products. Standard Support customers can also access a broad range of around-the-clock electronic information services.

Standard Support includes the following:

  • Technical support for all issues related to a product. (It is not limited to setup and installation information.)
  • Unlimited no-charge support for Microsoft’s desktop applications (Microsoft FoxPro, Microsoft Access, Microsoft Office, and other applications for the Microsoft Windows and Macintosh operating systems).
  • 90-day no-charge support for Microsoft personal operating systems and development tools. The 90-day no-charge support period begins with your first call to Microsoft Product Support Services.


There is no charge for Standard Support; however, toll telephone charges do apply.

Standard Support is accessed through a toll telephone line and is available 6 A.M. to 6 P.M., Pacific time, Monday through Friday, excluding holidays.

In Canada, hours of operation are 8 A.M. to 8 P.M. Eastern time, Mounday through Friday, excluding holidays. Call (905) 568-3503.

Original equipment manufacturers (OEMs) continue to be the source of technical support for OEM-licensed versions of Microsoft software.

Copyright Microsoft Corporation 1993.