Microsoft KB Archive/104271
Microsoft Support Network: Standard Support for U.S. & Canada PSS ID Number: Q104271 Article last modified on 10-01-1993 PSS database name: PSS
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Microsoft Support Network: Standard Support for United States and Canada (October 1, 1993) ===============================================================
Standard Support is Microsoft’s base level of technical support, designed to provide high-quality, responsive support to help customers become productive with Microsoft’s desktop applications, personal operating systems, and development products. Standard Support customers can also access a broad range of around-the-clock electronic information services.
Standard Support includes the following:
- Technical support for all issues related to a product. (It is not limited to setup and installation information.)
- Unlimited no-charge support for Microsoft’s desktop applications (Microsoft FoxPro, Microsoft Access, Microsoft Office, and other applications for the Microsoft Windows and Macintosh operating systems).
- 90-day no-charge support for Microsoft personal operating systems and development tools. The 90-day no-charge support period begins with your first call to Microsoft Product Support Services.
There is no charge for Standard Support; however, toll telephone charges do apply.
Standard Support is accessed through a toll telephone line and is available 6 A.M. to 6 P.M., Pacific time, Monday through Friday, excluding holidays.
In Canada, hours of operation are 8 A.M. to 8 P.M. Eastern time, Mounday through Friday, excluding holidays. Call (905) 568-3503.
Original equipment manufacturers (OEMs) continue to be the source of technical support for OEM-licensed versions of Microsoft software.
Copyright Microsoft Corporation 1993.