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Microsoft KB Archive/104203

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Knowledge Base

Err Msg: STOP: C0000218 ...Registry Cannot Load the Hive

Article ID: 104203

Article Last Modified on 10/31/2006


  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1

This article was previously published under Q104203


When you install Windows NT or Windows NT Advanced Server from a CD to a machine whose C drive is a SCSI drive with a DTC3290 SCSI controller, Setup may fail, displaying the STOP message:

STOP: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
or its log or alternate.
It is corrupt, absent, or not writeable.


During the installation process, Windows NT expects to read certain information from the SOFTWARE registry hive. Due to a hardware problem, this cannot be done.


This problem was not reproducible at Microsoft. If you run into this problem, the following steps may help:

  • Use only hardware listed on the hardware compatibility list (HCL).
  • Ensure that the SCSI bus is properly terminated at both ends.
  • Try a different SCSI cable.
  • DTC has a firmware upgrade that fixes certain over-run problems.

Additional query words: prodnt blue trap

Keywords: kbhardware kbsetup KB104203