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Microsoft KB Archive/103409

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FastTips: Setup and Installation Questions and Answers

Article ID: Q103409
Creation Date: 23-AUG-1993
Revision Date: 14-DEC-1995 The information in this article applies to:

  • Microsoft Word for Windows versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c
  • Microsoft Windows operating system version 3.0 and 3.1

This article contains the text of "Setup and Installation Questions and Answers," which is available on the Microsoft FastTips service for Word for Windows. It answers the most frequently asked questions regarding the setup of Word for Windows.

Q. Word for Windows Setup stops before it is finished. How do I

      prevent this from happening?

A. The Word Setup program may stop when it encounters conflicts

      with your system configuration. Use the following steps to
      successfully install Word:
      1. In your CONFIG.SYS and AUTOEXEC.BAT files, include only the
         devices or drivers necessary to run Windows and your
         computer. Refer to your Windows documentation for more
         information on configuring your system.
      2. In Windows, close all other applications, including screen
         savers, before you run Word Setup.
      3. Make sure the PATH statement in your AUTOEXEC.BAT file
         includes the complete path to your Windows directory,
         including the drive letter. If you change the PATH
         statement, restart your computer so the change can take
         effect.
      4. If you are running Windows in 386 enhanced mode and the
         preceding three steps do not help, start Windows in standard
         mode by typing WIN/S at the MS-DOS command prompt.

Q. Can I install Word version 2.0 over my installation of Word

      version 1.0 or 1.1 for Windows?

A. You can install Word version 2.0 for Windows over an earlier

      version of Word for Windows. If you want to retain the previous
      version, you should install Word version 2.0 in a different
      directory.
      If you cannot print after you install Word version 2.0 over an
      earlier version, exit Word, rename or delete the WINWORD.INI
      file from the Word for Windows program directory, and then restart
      Word for Windows.

Q. My computer has plenty of disk space and memory for Word for

      Windows. Why does Setup say I have less than 1 kilobyte (K) of
      disk space available or generate the error message "Not enough
      disk space or memory to run Setup"?

A. If the Word Setup program informs you that you don't have

      enough disk space or memory after you've confirmed that your
      computer does meet Word for Windows system requirements, the
      problem may stem from incorrect directory information in the
      PATH statement in your AUTOEXEC.BAT file.
      To quickly check the PATH statement, type SET at the MS-DOS
      command prompt and press ENTER. Make sure the PATH statement
      contains your Windows program directory, including the drive
      letter. For example, C:\WINDOWS is correct, while \WINDOWS is
      not correct because it does not include the drive letter. If
      the PATH statement is incomplete, edit your AUTOEXEC.BAT file,
      restart your computer so the change can take effect, then run
      Word Setup again.

Q. How much hard disk space do I need to install Word version 2.0

      for Windows?

A. The Word Setup program offers several installation options with

      different disk space requirements. For a complete installation,
      you need approximately 15 megabytes (MB) of disk space in the
      directory where you want Word for Windows to be installed, plus
      4 MB of disk space in the Windows directory. For a minimum
      installation, you need approximately 5.5 MB of disk space.

Q. How do I install Word version 2.0 for Windows for shared use on

      a network?

A. The procedure for setting up Word on a network for multiple

      users is the same whether you are running with Windows version
      3.0 or 3.1. First, run the Word Setup program and choose the
      Server Installation option to install Word on the network
      server. Then, to run the server installation of Word from a
      network workstation, run the Word Setup program at each
      workstation and choose the Workstation Installation option. For
      detailed instructions, see Appendix A, titled "Setting Up and
      Using Word on a Network," in the "Microsoft Word User's Guide."

Q. During workstation setup in a Word for Windows installation on

      a network, Setup prompts me for a disk 6 or 7.  The necessary
      files may or may not be located on the requested disk, but
      Setup continues to request it. What should I do?

A. During workstation installation, Setup prompts for disk 6 or 7

      if it cannot find a file. This happens if a file or directory
      has been moved, damaged, or deleted since the server
      installation.
      You should cancel the workstation installation and run the
      server setup again. Then retry the workstation installation.
      Setup may also incorrectly request disk 6 or 7 in the following
      situations:
      1. Setup may be incorrectly suggesting the server program
         directory as the workstation directory. If this happens, you
         must change it to the correct workstation directory.
      2. If you have Word version 2.0 and try to install Word in a
         subdirectory of the server installation, Setup repeatedly
         prompts for disk 6 and cannot install Word on the
         workstation. This problem was corrected in Word versions
         2.0a and later. To obtain new or updated Microsoft products,
         call Microsoft Sales Information Center at (800) 426-9400.

Q. How do I point to specific user directory when I set up Word for

      Windows on a network?

A. When you run Word for Windows over a network, you can adjust

      the settings in the [Microsoft Word 2.0] section of the WIN.INI
      file so they point to a specific user directory. For a
      description of these settings and instructions on modifying
      the WIN.INI file, see Appendix B, titled "Modifying the WIN.INI
      File," in the "Microsoft Word User's Guide."

Q. I think I may have a corrupted Word for Windows disk. What

      should I do?

A. It is rare for a Word for Windows disk to be defective. You can

      determine whether your disks are defective using the following
      steps:
      1. First, determine whether your computer can read high-density
         disks. The disks supplied with your Word for Windows package
         are high-density. Check the reference manual for your
         computer to determine whether or not your computer can read
         high-density disks. If not, you can order low-density disks
         using the coupon supplied with your Word package.
      2. Check your Word disks using the MS-DOS CHKDSK command. If
         the disk is not defective, CHKDSK reports no errors. If the
         disk is defective, CHKDSK reports that your computer cannot
         read the disk. If CHKDSK reports errors, call Microsoft Product
         Support Services and speak with a Word for Windows support
         engineer.






        



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Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c qwd20 fast
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