Microsoft KB Archive/103409
FastTips: Setup and Installation Questions and Answers
Article ID: Q103409
This article contains the text of "Setup and Installation Questions and Answers," which is available on the Microsoft FastTips service for Word for Windows. It answers the most frequently asked questions regarding the setup of Word for Windows.
Q. Word for Windows Setup stops before it is finished. How do I
prevent this from happening?
A. The Word Setup program may stop when it encounters conflicts
with your system configuration. Use the following steps to successfully install Word:
1. In your CONFIG.SYS and AUTOEXEC.BAT files, include only the devices or drivers necessary to run Windows and your computer. Refer to your Windows documentation for more information on configuring your system.
2. In Windows, close all other applications, including screen savers, before you run Word Setup.
3. Make sure the PATH statement in your AUTOEXEC.BAT file includes the complete path to your Windows directory, including the drive letter. If you change the PATH statement, restart your computer so the change can take effect.
4. If you are running Windows in 386 enhanced mode and the preceding three steps do not help, start Windows in standard mode by typing WIN/S at the MS-DOS command prompt.
Q. Can I install Word version 2.0 over my installation of Word
version 1.0 or 1.1 for Windows?
A. You can install Word version 2.0 for Windows over an earlier
version of Word for Windows. If you want to retain the previous version, you should install Word version 2.0 in a different directory.
If you cannot print after you install Word version 2.0 over an earlier version, exit Word, rename or delete the WINWORD.INI file from the Word for Windows program directory, and then restart Word for Windows.
Q. My computer has plenty of disk space and memory for Word for
Windows. Why does Setup say I have less than 1 kilobyte (K) of disk space available or generate the error message "Not enough disk space or memory to run Setup"?
A. If the Word Setup program informs you that you don't have
enough disk space or memory after you've confirmed that your computer does meet Word for Windows system requirements, the problem may stem from incorrect directory information in the PATH statement in your AUTOEXEC.BAT file.
To quickly check the PATH statement, type SET at the MS-DOS command prompt and press ENTER. Make sure the PATH statement contains your Windows program directory, including the drive letter. For example, C:\WINDOWS is correct, while \WINDOWS is not correct because it does not include the drive letter. If the PATH statement is incomplete, edit your AUTOEXEC.BAT file, restart your computer so the change can take effect, then run Word Setup again.
Q. How much hard disk space do I need to install Word version 2.0
A. The Word Setup program offers several installation options with
different disk space requirements. For a complete installation, you need approximately 15 megabytes (MB) of disk space in the directory where you want Word for Windows to be installed, plus 4 MB of disk space in the Windows directory. For a minimum installation, you need approximately 5.5 MB of disk space.
Q. How do I install Word version 2.0 for Windows for shared use on
A. The procedure for setting up Word on a network for multiple
users is the same whether you are running with Windows version 3.0 or 3.1. First, run the Word Setup program and choose the Server Installation option to install Word on the network server. Then, to run the server installation of Word from a network workstation, run the Word Setup program at each workstation and choose the Workstation Installation option. For detailed instructions, see Appendix A, titled "Setting Up and Using Word on a Network," in the "Microsoft Word User's Guide."
Q. During workstation setup in a Word for Windows installation on
a network, Setup prompts me for a disk 6 or 7. The necessary files may or may not be located on the requested disk, but Setup continues to request it. What should I do?
A. During workstation installation, Setup prompts for disk 6 or 7
if it cannot find a file. This happens if a file or directory has been moved, damaged, or deleted since the server installation.
You should cancel the workstation installation and run the server setup again. Then retry the workstation installation.
Setup may also incorrectly request disk 6 or 7 in the following situations:
1. Setup may be incorrectly suggesting the server program directory as the workstation directory. If this happens, you must change it to the correct workstation directory.
2. If you have Word version 2.0 and try to install Word in a subdirectory of the server installation, Setup repeatedly prompts for disk 6 and cannot install Word on the workstation. This problem was corrected in Word versions 2.0a and later. To obtain new or updated Microsoft products, call Microsoft Sales Information Center at (800) 426-9400.
Q. How do I point to specific user directory when I set up Word for
Windows on a network?
A. When you run Word for Windows over a network, you can adjust
the settings in the [Microsoft Word 2.0] section of the WIN.INI file so they point to a specific user directory. For a description of these settings and instructions on modifying the WIN.INI file, see Appendix B, titled "Modifying the WIN.INI File," in the "Microsoft Word User's Guide."
Q. I think I may have a corrupted Word for Windows disk. What
should I do?
A. It is rare for a Word for Windows disk to be defective. You can
determine whether your disks are defective using the following steps:
1. First, determine whether your computer can read high-density disks. The disks supplied with your Word for Windows package are high-density. Check the reference manual for your computer to determine whether or not your computer can read high-density disks. If not, you can order low-density disks using the coupon supplied with your Word package.
2. Check your Word disks using the MS-DOS CHKDSK command. If the disk is not defective, CHKDSK reports no errors. If the disk is defective, CHKDSK reports that your computer cannot read the disk. If CHKDSK reports errors, call Microsoft Product Support Services and speak with a Word for Windows support engineer.
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