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Microsoft KB Archive/102563

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Knowledge Base

Help File Generates Error Message: Routine Not Found

Article ID: 102563

Article Last Modified on 10/31/2006


  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1

This article was previously published under Q102563


You may receive the error "Routine Not Found" when starting Windows Help (WINHELP.EXE).

NOTE: This message also appears when the WINHELP.INI file incorrectly points to Help files.


This error occurs when the index file is not being loaded correctly, which happens if Windows Help is invoked in any of the following ways:

  • By typing winhelp <file.hlp> (where <file.hlp> is the filename of the help file you want to run) at the MS-DOS command prompt. Do not type the quotation marks.
  • By running WINHELP.EXE and choosing Open from the File menu.
  • If you add winhelp <file.hlp> (where <file.hlp> is the name of the help file) as an icon in Program Manager. Do not type the quotation marks.


To work around this problem, start Windows Help using one of the following methods:

  • Double-click the .HLP file in File Manager.
  • Select the .HLP file and drag it into Program Manager to create an icon.
  • Enter the .HLP file in Program Manager, specify the working directory and ONLY enter the .HLP file and its path in the Command Line box.

Additional query words: prodnt

Keywords: kbother KB102563