Article ID: 102509
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1
This article was previously published under Q102509
SYMPTOMS
CA Presents Shopper version 1.4 has a Clip Art Shopper Windows-based program that has an MS-DOS-based installation program. When you run this installation program, you get garbled or corrupted messages.
CAUSE
This problem occurs because the CA Presents Shopper 1.4 installation program calls XCOPY to install files. Since Windows NT XCOPY is not an MS-DOS-based application, it doesn't interact with the installation program the same way the MS-DOS-based version does. As a result, the display looks garbled (however, the installation proceeds normally).
RESOLUTION
To work around this problem, either ignore the garbled screen display or upgrade to Presents version 1.5 or later.
Additional query words: prodnt supplement Thumbnail
Keywords: kb3rdparty KB102509
