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Microsoft KB Archive/101885

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Knowledge Base

Backup Err Msg: Cannot Read Volume Information from Diskette

Article ID: 101885

Article Last Modified on 11/19/1999


  • Microsoft MS-DOS 6.0 Standard Edition
  • Microsoft MS-DOS 6.2 Standard Edition
  • Microsoft MS-DOS 6.22 Standard Edition

This article was previously published under Q101885


Microsoft Backup for MS-DOS (MSBACKUP.EXE) fails to restore files to a different machine than the one you originally used for backup. Attempting to restore using MSBACKUP.EXE may result in one of the following error messages:

  • Cannot read volume information from diskette. -or-

  • Cannot determine diskette type.

NOTE: These errors can also occur if you run Microsoft Backup from a third- party menu program. To work around this problem, exit Microsoft Backup and the menu program and then run Microsoft Backup from an MS-DOS command prompt.


To work around this problem, rebuild the catalog file before you proceed with the restore operation. The steps to rebuild a catalog file from floppy disks are as follows:

  1. Run MSBACKUP.EXE and choose the Restore button.
  2. From the Catalog menu, choose Rebuild.
  3. Select the correct drive letter from which to rebuild and then choose OK.
  4. After rebuilding, choose the Load button to load the new file, then continue with Restore.

Additional query words: 6.00 hang hangs errmsg 6.20

Keywords: KB101885