Microsoft KB Archive/101404

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PC Adm: Administrator's Guide Phone Number Error

ID: Q101404

3.20 MS-DOS kbpolicy kbdocerr

The information in this article applies to:

  • Microsoft Mail for PC Networks, version 3.2

The "Administrator's Guide" for Mail 3.2 lists incorrect phone numbers for Mail Support.

On page xxi in the Introduction section, it lists where the customer can call for Microsoft FastTips. It incorrectly states:

   You can hear recorded responses to common questions about Microsoft
   Excel. You can also order technical notes to be sent to your fax
   machine. FastTips is availalble [sic] 7 days a week, 24 hours a day.

   For assistance with Microsoft Excel for Windows, dial (206) 635-7071.

The correct text should read:

   You can hear recorded responses to common questions about Microsoft
   Mail. You can also order technical notes to be sent to your fax
   machine. FastTips is available 7 days a week, 24 hours a day.

   For assistance with Microsoft Mail for PC Networks, dial (800) 936-4400.

On page xxii, it states:

   You can reach Microsoft Product Support Services between 6:00 A.M. and
   6:00 P.M. Pacific time, Monday through Friday.

   For assistance with Microsoft Excel for Windows, dial (206) 635-7071.

The correct text should read:

   Microsoft Technical Support offers priority telephone access to
   Microsoft support engineers 24 hours a day, 7 days a week, except U.S.
   holidays.

    - In the United States, call (900) 555-2100; $150 (U.S.) per incident.
      Charges appear on your telephone bill.

    - In the United States, call (800) 936-5900; $150 (U.S.) per incident,
      billed to your VISA card, MasterCard, or American Express card.

    - In Canada, call (800) 668-7975 for more information.

Additional reference words: 3.20 DocErr admin KBCategory: kbpolicy kbdocerr KBSubcategory: MailPCAdm

Keywords          : MailPCAdm 
Version           : 3.20
Platform          : MS-DOS

Last Reviewed: December 26, 1996