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 PostPost subject: Drive thru procedures        Posted: Fri Oct 27, 2006 4:19 am 
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To enable our customers to make full use of these new facilities, we have conducted intensive behavioural studies to come up with appropriate procedures for their use.

PROCEDURE FOR MALE CUSTOMERS (5 point check)
1. Drive up to cash machine and wind down window.
2. Insert card and enter PIN.
3. Enter amount of cash required and withdraw.
4. Retrieve card, cash and receipt.
5. Wind up window and drive off.

PROCEDURE FOR FEMALE CUSTOMERS (25 point check)
1. Drive up to cash machine.
2. Reverse back the required amount to align car window with cash machine.
3. Re-start the stalled engine.
4. Wind down the window.
5. Open handbag and remove all contents to locate card.
6. Attempt to insert card into machine.
7. Open car door to allow easier access to cash machine due to its excessive distance from the car.
8. Insert card.
9. After 'Invalid Card' is displayed, remove Marks & Spencer Charge Card.
10. Insert correct card.
11. Remove card and re-insert it the right way up.
12. Open handbag again to find diary with PIN written on back page.
13. Enter PIN.
14. Press 'Cancel' and re-enter correct PIN.
15. Enter amount of cash required.
16. Check makeup in rear view mirror.
17. Retrieve cash and receipt.
18. Empty handbag again to locate purse and place cash inside.
19. Place receipt in back of chequebook.
20. Re-check makeup.
21. Drive forward 2 metres.
22. Reverse back to cash machine.
23. Retrieve card.
24. Wind up window and drive off.
25. After 2 to 3 miles, release your handbrake.

Thank you for your Attention.


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